We are not able to add items to orders that have already been submitted. This is a security feature to protect your credit card transaction. Our system does not store your credit card on file; therefore, extra items cannot be added to an order. Please double check that your cart is complete before making your purchase.
At this time we are unable to include notes in orders. Although there is a "notes" section at checkout, our warehouse staff is unable to send personalized messages or alter your shipment. Please send any order inquiries via email to firstname.lastname@example.org prior to checking out.
Yes, we do offer bulk discounts when purchasing a select quantity of a single item. Please see chart on the item's full description under "More Details" for information. If you still have questions, feel free to email us at email@example.com!
We cannot guarantee it. Make sure to double check your order and shipping address before placing your order. If you notice a mistake after your order is placed, please email us right away and we will check if it is able to be changed.
If an item is returned to sender due to an incorrect or undeliverable address, the customer will be responsible for the cost of reshipping the item. If the customer wishes to cancel the order, the total minus the original shipping costs will be refunded.
If a customer wishes to re-ship a returned order, they will be responsible for any reshipment costs.
We ship orders Monday-Friday. Our typical processing time is 1-3 business days. These times may vary due to busy seasons and product launches. We always strive to ship out orders as quickly as possible. Expedited Shipping is available if needed.
Customers who pay for Expedited Shipping receive the following: (1) Orders shipped out within 1 business day. (2) Delivery time is no more than 2 business days either via UPS or USPS.
Please do not list a PO Box for your mailing address when purchasing expedited shipping. Since UPS does not ship to PO Boxes, we are not able to promise the above guarantees only through USPS. Contact firstname.lastname@example.org with any questions.
All of our products, however, will be viewed and purchased online in US dollars. The customer is responsible for all duties and customs. These vary from country to country. Contact your customs office in regards to duties, customs, taxes, etc. Shipping times vary depending on the country.
Sometimes. If you pay for your shipping charges, your order will ship via USPS (and USPS delivers to PO Boxes). However, if your order is over $75 and you select FREE SHIPPING, your order will likely ship via UPS, and UPS does not deliver to PO Boxes. Therefore, if you select Free Shipping as your shipping method, you must provide us with a valid address that is not a PO Box. We do apologize for this inconvenience.
Our business hours are M-F 8:00am-4:00pm! We do our very best to make sure that your package gets to you as soon as possible. Orders typically ship within 1-3 business days, but it may take slightly longer during busy seasons such as Christmas and product launches.
Once your order leaves our warehouse, it could take anywhere from 1-7 days for domestic shipping. We are located in Pennsylvania, so typically, the closer your shipping address is to us, the quicker your package will arrive. We ship domestically via a variety of methods including USPS First Class Mail, USPS Priority, USPS Media Mail; UPS Ground, 3-Day Select, and 2nd Day Air.
For International Orders:
Once your order leaves our warehouse, it may take anywhere from 1-12 weeks for your shipment arrive, depending on where you live and your country's custom's policies. All International orders are shipped via USPS, UPS, or DHL. The average International Order arrives in approximately 3 weeks.
Please note, additional customs fees may apply to international orders. These fees are the responsibility of the customer, not The Daily Grace Co.
All sales are final. We do not accept returns. Please read all product descriptions carefully and thoroughly before purchasing. Refused shipments are subject to a restocking fee. Please contact customer service for more details. Should you have any questions, please contact us at email@example.com and we will gladly answer your questions about a product.
Coupon codes are limited to one code per order. If you choose to place multiple orders using different codes/promotions, your orders may be combined and shipped together by our warehouse. Shipping and handling costs are non-refundable when multiple codes/promotions are used.
Unfortunately, we cannot honor current coupons/specials on a past or future order. Similarly, we cannot apply expired coupons to your order. (Please check our newsletters and social media posts for expiration dates).
We hold sales often throughout the year for you to take advantage of. Be sure to subscribe to our newsletter to be among the first to find out when these are available!
Since our Daily Grace booklets are processed on a different system, you will see an order confirmation screen at the end of the checkout process rather than a confirmation email. In 2-3 business days, you can expect to receive a shipping email from us that includes your tracking number! Contact us at firstname.lastname@example.org if you do not receive that shipping email, and we will be happy to assist!